Consumer Protection Act 2019: background, aims, objectives and salient features
LUG-101 Law of Torts including Motor Vehicle Accident and Consumer Protection Act, Unit IV: Aims and objectives of the Consumer Protection Act, 2019. · LLB · 60 min
Why India needed a consumer law, how the consumer movement grew from President Kennedy's four rights (1962) and the UN Guidelines (1985) to the Consumer Protection Act 1986, why the 1986 Act was replaced by the Consumer Protection Act 2019, the Preamble and objects of the 2019 Act, the six consumer rights of s. 2(9) and its salient features (Central Consumer Protection Authority, product liability, unfair contracts, misleading advertisements and endorsers, e-commerce, mediation, jurisdiction on consideration paid, e-filing). It answers the questions on the salient features (2019-20), the aims and objectives (2022-23, 2025-26) and "Consumer is the King" (2024-25), naming the 1986 equivalents where a paper still asks about the old Act.
Objectives
- Trace the consumer movement from Kennedy's message of 15 March 1962 and the UN Guidelines of 1985 to the Indian Acts of 1986 and 2019.
- State the aims and objectives of the Consumer Protection Act 2019 from its long title and scheme.
- List the six consumer rights of s. 2(9) and relate them to the Kennedy rights.
- Explain the salient features of the 2019 Act and how each changed the 1986 position.
- Comment critically on the statement that the consumer is king.
Slides
- Why consumer law: the end of an equal bargain
- The consumer movement: Kennedy, the UN Guidelines and India
- The 1986 Act and why it was replaced
- Preamble, aims and objects of the 2019 Act
- Consumer rights: s. 2(9)
- Salient features (1): wider coverage and new wrongs
- Salient features (2): institutions and procedure
- 1986 and 2019 compared
- The Act as an additional remedy; scope
- 'Consumer is the King': a comment
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