CH 1Preliminary§§ 1–2

§1Short title, extent, commencement and application§2Definitions

CH 2Consumer Protection Councils§§ 3–9

§3Central Consumer Protection Council§4Procedure for meetings of Central Council§5Objects of Central Council§6State Consumer Protection Councils§7Objects of State Council§8District Consumer Protection Council§9Objects of District Council

CH 3Central Consumer Protection Authority§§ 10–27

§10Establishment of Central Consumer Protection Authority§11Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners§12Vacancy, etc., not to invalidate proceedings of Central Authority§13Appointment of officers, experts, professionals and other employees of Central Authority§14Procedure of Central Authority§15Investigation Wing§16Power of District Collector§17Complaints to authorities§18Powers and functions of Central Authority§19Power of Central Authority to refer matter for investigation or to other Regulator§20Power of Central Authority to recall goods, etc§21Power of Central Authority to issue directions and penalties against false or misleading advertisements§22Search and seizure§23Designation of any statutory authority or body to function as Central Authority§24Appeal§25Grants by Central Government§26Accounts and audit§27Furnishing of annual reports, etc

CH 4Consumer Disputes Redressal Commission§§ 28–73

§28Establishment of District Consumer Disputes Redressal Commission§29Qualifications, etc., of President and members of District Commission§30Salaries, allowances and other terms and conditions of service of President and members of District Commission§31Transitional provision§32Vacancy in office of member of District Commission§33Officers and other employees of District Commission§34Jurisdiction of District Commission§35Manner in which complaint shall be made§36Proceedings before District Commission§37Reference to mediation§38Procedure on admission of complaint§39Findings of District Commission§40Review by District Commission in certain cases§41Appeal against order of District Commission§42Establishment of State Consumer Disputes Redressal Commission§43Qualifications, etc., of President and members of State Commission§44Salaries, allowances and other terms and conditions of service of President and members of State Commission§45Transitional provision§46Officers and employees of State Commission§47Jurisdiction of State Commission§48Transfer of cases§49Procedure applicable to State Commission§50Review by State Commission in certain cases§51Appeal to National Commission§52Hearing of appeal§53Establishment of National Consumer Disputes Redressal Commission§54Composition of National Commission§55Qualifications, etc., of President and members of National Commission§56Transitional provision§57Other officers and employees of National Commission§58Jurisdiction of National Commission§59Procedure applicable to National Commission§60Review by National Commission in certain cases§61Power to set aside ex parte orders§62Transfer of cases§63Vacancy in office of President of National Commission§64Vacancies or defects in appointment not to invalidate orders§65Service of notice, etc§66Experts to assist National Commission or State Commission§67Appeal against order of National Commission§68Finality of orders§69Limitation period§70Administrative control§71Enforcement of orders of District Commission, State Commission and National Commission§72Penalty for non-compliance of order§73Appeal against order passed under section 72

CH 5Mediation§§ 74–81

§74Establishment of consumer mediation cell§75Empanelment of mediators§76Nomination of mediators from panel§77Duty of mediator to disclose certain facts§78Replacement of mediator in certain cases§79Procedure for mediation§80Settlement through mediation§81Recording settlement and passing of order

CH 6Product Liability§§ 82–87

§82Application of Chapter§83Product liability action§84Liability of product manufacturer§85Liability of product service provider§86Liability of product sellers§87Exceptions to product liability action

CH 7Offences and Penalties§§ 88–93

§88Penalty for non-compliance of direction of Central Authority§89Punishment for false or misleading advertisement§90Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant§91Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods§92Cognizance of offence by court§93Vexatious search

CH 8Miscellaneous§§ 94–107

§94Measures to prevent unfair trade practices in e-commerce, direct selling, etc§95Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants§96Compounding of offences§97Manner of crediting penalty§98Protection of action taken in good faith§99Power to give directions by Central Government§100Act not in derogation of any other law§101Power of Central Government to make rules§102Power of State Government to make rules§103Power of National Commission to make regulations§104Power of Central Authority to make regulations§105Rules and regulations to be laid before each House of Parliament§106Power to remove difficulties§107Repeal and savings